Replacement Policy (defective product)
Goods received within 7 days are returnable or exchangeable if and only if the product defective. The first day of grace period starts from the day of the products arrived in the hand of customers. The definitions of defects are as follows:
- Product was torn or broken in SEALED bottle
- Product was in odd shape in SEALED bottle
- Product was expired in SEALED bottle
Photo Proof is a MUST
In case of the product torn/broken/expired, customer must take a clear photo of the product as a proof in order to proceed with a replacement. Without a photo, there will be no replacement will be made. Returned defects products will be inspected thoroughly. Replacement/exchange policy is void if the products show any sign of used. Our guarantee does not cover accidental damage or wear/tear of product cause by customer.
All replacement lens will be ship by Registered Air Mail or Global Mail only.
Return and Exchange Policy
We can do the exchange for the UNOPENED lenses only and products condition is still re-sellable upon inspection at our side. And also with conditions below:
- Return shipping cost is borne by customers.
- Resend shipping cost is also borne by customers.
For the return shipping, you can choose the cheapest shipping method but must "registered" it, so that we can obtain the tracking number. And kindly wrap the lens with bubble paper for protection.
Candylens reserves the rights not to entertain any complaints file after 7 days of grace period. Other than product defection complaints will be handled as per case basis.
a) If you want to cancel order before shipped, we can do a refund. However, it will not be a full refund. We will keep 10% of total order amount as cancellation fee.
b) If you want to cancel an order which already been shipped, we can do a refund. However, it will not be a full refund. We will keep 30% of total order amount as cancellation fee and deduct the shipping & handling fee, then we'll refund the remaining amount to you. You will have to pay for the return shipping cost, and the package need to properly pack and ship with a tracking number. Besides, we'll refund AFTER we received the returned package.
If you choose Parcel Direct Shipping:
For Parcel Direct shipment, If package failed to deliver due to incorrect address, it will be DESTROY at destination. It will NOT return to sender (even if tracking result said so). Thus, we will not refund or reship your order. If you still want the product, please place a new order and make sure you submit a correct and complete shipping address.
i get so many compliments whenever i wear these
the instant i put them in i couldn't feel them. i can't remember the last time i had a pair of contact lenses that were so soft and comfortable.
very good look on pale green hazel eyes, gives a very natural looking big doe eye appearance.
This is my first pair of circle lenses and I will definitely re-order. The effect is subtle. They enlarge nicely, but look so very natural. The first time I wore them I was complimented on how pretty my eyes looked. If you want a very natural look, these are the lenses for you. They enlarge nicely without looking fake. You can't even tell up close with a magnifying mirror that you have contacts on. Looks like large, luminous doe eyes. Wore them all day with minimal discomfort. I would highly recommend these lenses.
These were the first Candylens I've purchased, and after purchasing several others, these are always my favorite. They give a pop to your eyes and are very natural looking. I wear them for over 12 hours a day and even after looking at a computer screen all day they still maintain very comfortable.