Note: This product is labeled with "Vassen", Hana SPC is an OEM product for Japanese company.
Replacement Policy (defective product)
Goods received within 7 days are returnable or exchangeable if and only if the product defective. The first day of grace period starts from the day of the products arrived in the hand of customers. The definitions of defects are as follows:
- Product was torn or broken in SEALED bottle
- Product was in odd shape in SEALED bottle
- Product was expired in SEALED bottle
Photo Proof is a MUST
In case of the product torn/broken/expired, customer must take a clear photo of the product as a proof in order to proceed with a replacement. Without a photo, there will be no replacement will be made. Returned defects products will be inspected thoroughly. Replacement/exchange policy is void if the products show any sign of used. Our guarantee does not cover accidental damage or wear/tear of product cause by customer.
All replacement lens will be ship by Registered Air Mail or Global Mail only.
Return and Exchange Policy
We can do the exchange for the UNOPENED lenses only and products condition is still re-sellable upon inspection at our side. And also with conditions below:
- Return shipping cost is borne by customers.
- Resend shipping cost is also borne by customers.
For the return shipping, you can choose the cheapest shipping method but must "registered" it, so that we can obtain the tracking number. And kindly wrap the lens with bubble paper for protection.
Candylens reserves the rights not to entertain any complaints file after 7 days of grace period. Other than product defection complaints will be handled as per case basis.
a) If you want to cancel order before shipped, we can do a refund. However, it will not be a full refund. We will keep 10% of total order amount as cancellation fee.
b) If you want to cancel an order which already been shipped, we can do a refund. However, it will not be a full refund. We will keep 30% of total order amount as cancellation fee and deduct the shipping & handling fee, then we'll refund the remaining amount to you. You will have to pay for the return shipping cost, and the package need to properly pack and ship with a tracking number. Besides, we'll refund AFTER we received the returned package.
If you choose Parcel Direct Shipping:
For Parcel Direct shipment, If package failed to deliver due to incorrect address, it will be DESTROY at destination. It will NOT return to sender (even if tracking result said so). Thus, we will not refund or reship your order. If you still want the product, please place a new order and make sure you submit a correct and complete shipping address.
I've never worn lenses before the Hana SPC. I have 20/20 vision and wearing lenses for cosmetic reasons never interested me. One day I just said why not? Did some research, learned how to care for lenses and everything just to make sure mistreatment wouldn't ruin them or my eyes. I'll admit, first time putting them in was a STRUGGLE! After 10 minutes of trying to put them in (I was persistent!) my eyes were pretty pink and getting adjusted to them was difficult. I could only stare forward, looking inwards was okay, but looking to the left in my left eye and the right in my right eye sucked. I kept them in for two hours so my eyes can get comfortable with them...it got better but it still irritated my eyes. When I took them out, soaked them in the solution I got, and wore them last night to my friend's birthday dinner, it was still difficult for me to get them in but they were more comfortable. There were times during the dinner I thought they'd fallen out or something because I couldn't feel them. For a first time contact lense wearer, for them to get that comfortable after one night even though they're 'hard lenses' is pretty impressive.
Enlargement: ââââ©â© When I was researching circle lenses it seemed that 14mm was natural and 15mm was huge. So opting for the middle had me thinking it would give a natural enlargement to get that dolly look. Apparently my irises are at least 14.2mm so it wasn't much of a noticeable difference. I guess you could say it's a good and bad thing because nobody noticed a difference. My boyfriend noticed my eyes were more defined but that's just because of the super ring. My next order will probably be a 14.7 or 14.8.
Comfort: âââââ This rating is based on how I actually thought they'd fallen out last night. I was REALLY impressed because it was such an improvement from the first night I wore them. My suggestion, do what I did and just wear them around the house for a few hours and see how your eyes feel. Also, ge...
and I LOVE these!
I realized what the issue was with the fogginess of my vision. my pupils are naturally big so its better for me to have the circle lends with clear middle. so I just got the ring lens instead. These are definitely more comfortable... you can see a very slight increase in the size of my pupils. the black accents a little more than the brown. (yes, I purchased the brown ones as well). it looks really natural and also is very comfortable.
these are going to be my favorites!!!