Base Curve: 8.6mm
Water Content: 38%
Life Span: 1 year disposal
What inside: 1 pair of lenses and 1 cute animal lens case
(Tips: If you want our bigger version of this lenses, please choose our Big Grang Grang Gray, which diameter is 15mm)
Replacement Policy (defective product)
Goods received within 7 days are returnable or exchangeable if and only if the product defective. The first day of grace period starts from the day of the products arrived in the hand of customers. The definitions of defects are as follows:
- Product was torn or broken in SEALED bottle
- Product was in odd shape in SEALED bottle
- Product was expired in SEALED bottle
Photo Proof is a MUST
In case of the product torn/broken/expired, customer must take a clear photo of the product as a proof in order to proceed with a replacement. Without a photo, there will be no replacement will be made. Returned defects products will be inspected thoroughly. Replacement/exchange policy is void if the products show any sign of used. Our guarantee does not cover accidental damage or wear/tear of product cause by customer.
All replacement lens will be ship by Registered Air Mail or Global Mail only.
Return and Exchange Policy
We can do the exchange for the UNOPENED lenses only and products condition is still re-sellable upon inspection at our side. And also with conditions below:
- Return shipping cost is borne by customers.
- Resend shipping cost is also borne by customers.
For the return shipping, you can choose the cheapest shipping method but must "registered" it, so that we can obtain the tracking number. And kindly wrap the lens with bubble paper for protection.
Candylens reserves the rights not to entertain any complaints file after 7 days of grace period. Other than product defection complaints will be handled as per case basis.
a) If you want to cancel order before shipped, we can do a refund. However, it will not be a full refund. We will keep 10% of total order amount as cancellation fee.
b) If you want to cancel an order which already been shipped, we can do a refund. However, it will not be a full refund. We will keep 30% of total order amount as cancellation fee and deduct the shipping & handling fee, then we'll refund the remaining amount to you. You will have to pay for the return shipping cost, and the package need to properly pack and ship with a tracking number. Besides, we'll refund AFTER we received the returned package.
If you choose Parcel Direct Shipping:
For Parcel Direct shipment, If package failed to deliver due to incorrect address, it will be DESTROY at destination. It will NOT return to sender (even if tracking result said so). Thus, we will not refund or reship your order. If you still want the product, please place a new order and make sure you submit a correct and complete shipping address.
Note: When I order my contacts I buy a lot of them at a time, so it takes me a couple months to open and use them.
As I open a new pair of lens, I notice right away that ONE of them feels thinner (If you wear prescription lenses, you know what I'm talking about).
Putting them in, I knew why. One of my contact lens weren't even prescribed.
I wouldn't even be mad if I had gotten them with the prescription wrong on the bottle and just didn't notice until now. It would be partially my fault after all if I didn't contact them asap, but BOTH HAD MY PRESCRIPTION NUMBER ON THE BOTTLE.
How was I suppose to know that my LABELED prescription wasn't even a prescription? After all, I did trust the company to give me the correct item.
They basically gave me one prescription and one with absolutely no prescription.
Total waste of money since I can't do anything about it now.
I've just gotten a new shipment of contacts last month and I'm just worried some won't be prescribed... Its just unrealistic for me to open all of my contacts at once just to make sure they are suited for my eyes ..
Talk about putting your trust and money on a company that doesn't even make sure it's manufactured and labeled proficiently.