Replacement Policy (defective product)
Goods received within 7 days are returnable or exchangeable if and only if the product defective. The first day of grace period starts from the day of the products arrived in the hand of customers. The definitions of defects are as follows:
- Product was torn or broken in SEALED bottle
- Product was in odd shape in SEALED bottle
- Product was expired in SEALED bottle
Photo Proof is a MUST
In case of the product torn/broken/expired, customer must take a clear photo of the product as a proof in order to proceed with a replacement. Without a photo, there will be no replacement will be made. Returned defects products will be inspected thoroughly. Replacement/exchange policy is void if the products show any sign of used. Our guarantee does not cover accidental damage or wear/tear of product cause by customer.
All replacement lens will be ship by Registered Air Mail or Global Mail only.
Return and Exchange Policy
We can do the exchange for the UNOPENED lenses only and products condition is still re-sellable upon inspection at our side. And also with conditions below:
- Return shipping cost is borne by customers.
- Resend shipping cost is also borne by customers.
For the return shipping, you can choose the cheapest shipping method but must "registered" it, so that we can obtain the tracking number. And kindly wrap the lens with bubble paper for protection.
Candylens reserves the rights not to entertain any complaints file after 7 days of grace period. Other than product defection complaints will be handled as per case basis.
a) If you want to cancel order before shipped, we can do a refund. However, it will not be a full refund. We will keep 10% of total order amount as cancellation fee.
b) If you want to cancel an order which already been shipped, we can do a refund. However, it will not be a full refund. We will keep 30% of total order amount as cancellation fee and deduct the shipping & handling fee, then we'll refund the remaining amount to you. You will have to pay for the return shipping cost, and the package need to properly pack and ship with a tracking number. Besides, we'll refund AFTER we received the returned package.
If you choose Parcel Direct Shipping:
For Parcel Direct shipment, If package failed to deliver due to incorrect address, it will be DESTROY at destination. It will NOT return to sender (even if tracking result said so). Thus, we will not refund or reship your order. If you still want the product, please place a new order and make sure you submit a correct and complete shipping address.
These are super comfortable, the color is great. My eyes are light brown and the blue was still visible. Although you can still see your natural eye color on the center. The color pops even more on natural lighting, it's slightly less intense indoors. Great for cosplay!
I would say this is a great lens for cosplay but maybe not everyday use. Made my eyes significantly bigger but my eyes are a light hazel/green and that color peeked out a bit but if your eyes are a darker brown this will probably cover it completely. Overall it’s a fun lens probably great for a cosplay.
These show up very well on my dark brown eyes. I have very dark brown (almost black) irises and they actually show up which is amazing for me. They're not as bright as I hoped, but bright enough for my cosplay and to be noticeable.
Very comfortable as well.
These lenses are comfortable and realistic looking, but they also are not very bright. I have dark brown eyes and they barely show up on me unless they are in bright lighting. They do give a slight brightening effect that is very pretty to me in regular lighting, but it is not the bright blue color that I was looking for.
These lenses are great, they are bright and give a great effect for doll eyes or cosplay. They are very comfy and good value for money.