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Return & Exchange Policy
All products purchased on line through www.candylens.com are not refundable, non-returnable or exchangeable. Unless under the circumstances as below:
- torn or broken of the contact lens which sealed in the bottle / sterile packaging
- Photo Proof is a MUST: Customer is required to submit clear and closed up photo of the defective lenses.
We will accept 1 to 1 exchange for the torn or broken lenses due to manufacturing defect. Exchange only accepted if it is unopened and to be returned within 7 days after receiving. No returns will be accepted after 7 days.
All replacement lens will be ship by Registered Air Mail or Global Mail only.
The product(s) will be inspected upon receipt. All return must be returned unopened and sealed. No exchangeable if the product shows signs of use. Our guarantee does not cover accidental damage or wear of product cause by customer.
We do not guarantee for any shipment damage during transit.
- Cancel Order
a) If you want to cancel order before shipped, we can do a refund. However, it will not be a full refund. We will keep 10% of total order amount as cancellation fee.
b) If you want to cancel an order which already been shipped, we can do a refund. However, it will not be a full refund. We will keep 30% of total order amount as cancellation fee and deduct the shipping & handling fee, then we'll refund the remaining amount to you. You will have to pay for the return shipping cost, and the package need to properly pack and ship with a tracking number. Besides, we'll refund AFTER we received the returned package.
- Parcel Direct Shipment
- For Parcel Direct shipment, If package failed to deliver due to incorrect address, it will be DESTROY at destination. It will NOT return to sender. Thus, we will not refund or reship your order. If you still want the product, please place a new order and make sure you submit a correct and complete shipping address.
If you have questions, please email to [email protected].