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Our Newsletter






Track & Trace


*
Please take note that the parcel might delay if it was unfortunately hold by custom for checking and review.
* Candylens.com do not held any responsible for any delay during the delivery time.

Q: I am from USA, why the USPS tracking resutls always shows "Origin is Preparing Shipment"? Did you guys ever ship out my order?

Relax :) USPS tracking results is NOT updated in real-time. Although the message show "Origin is Preparing Shipment", your package already left Malaysia and heading to USA now. It is very normal you keep seeing this message until you finally receive the package. Most of the time USPS does not provide a detailed routing information. It will only inform you when your package has been delivered.

And always remember that delivery time to USA takes 15~25 working days (exclude Saturday, Sunday and Public Holiday) to deliver. Please be patient and you will receive your package eventually.

 

Q: Why my order status is "Awaiting Fulfillment"?

"Awaiting Fulfillment" means we've received your payment and we're preparing your shipment now. It'll take within 1~3 working days to ship out your order (exclude Saturday, Sunday and Public Holiday).

 

Q: Where is my tracking number?

For Fedex:

For customer who choose Fedex as shipping method, once your order is shipped, you'll receive the tracking number immediately by email. Email subject will be "Your order has been updated (#Order Number)". If you didn't receive the email, please double check your spam or junk mail box.

For Global Mail:

For customer who choose Global Mail as shipping method, once your order is shipped, you'll be notified by email. Email subject will be "Your order has been updated (#Order Number)". However, tracking number is not included in that email because Global Mail needs 5~7 business days to generate tracking number. In other words, once you received email notification that you order is shipped, please wait for 5~7 business days (exclude Saturday & Sunday). Then you can find your tracking number in your customer account area:

Sign in your account: Sign in here > Click "View Order Status" >Click "View Order Details" >You will see your tracking number then

Note: Please note that the the tracking results is NOT updated in real-time, and usually takes 2 weeks and above to show tracking results, this is true especially for USPS, Royal Mail and Canada Post.

 

Q: How to track my order?

First of all, make sure your order status is "shipped" and have your tracking number ready (please refer above on how to find your tracking number)

Then you can track your package tracking results below:

 

Fedex Tracking

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Registered Air Mail Tracking

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Note: Please note that the the tracking results is NOT updated in real-time, and usually takes 2 weeks and above to show tracking results, this is true especially for USPS, Royal Mail and Canada Post.