** International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient.
** We are not responsible and liable for any losses or broken during the delivery process.
Q: What shipping method do you provide? Any Pros and Cons?
We provide Fedex and Registered Air Mail delivery.
Fedex Priority: Fast Shipping (3~5 working days) & Reliable tracking. Highly Recommended - Select Fedex if your budget is allowed and you need it extremely urgent.
Registerered Air Mail: Very Cheap (eg. starting from $5) but much longer shipping time. Speed & quality of delivery is inconsistent, sometimes fast, sometimes very slow. Tracking is not updated and not accurate at all.
Q: How fast do you ship my order?
Once we receive your order and full payment, we'll ship out the order within 1~3 working days. (working days is NOT included Saturday, Sunday and Public Holiday)
Q: How long does it takes to receive my order?
It depends on where you stay. Kindly refer table below:
|Country of Destination||Registered Air Mail
||Fedex Priority||Fedex Economic|
| USA & Guam
||15 ~ 25||3 ~ 5||5 ~ 8|
|Canada|| 22 ~ 30
||3 ~ 6||5 ~ 8|
UK, France, Norway, Germany, Denmark, Ireland, Sweden, Switzerland, Netherland, Finland, Portugal, Spain, etc
|15 ~ 25||3 ~ 5||5 ~ 8|
| Australia & New Zealand
||10 ~ 15||3 ~ 5||5 ~ 8|
|Korea , Hong Kong, Brunei, Taiwan|| 10 ~ 20
||3 ~ 5||5 ~ 8|
||2 ~ 4||5 ~ 8|
|UAE, Middle East Countries||18~25||-||-|
Note: Transit time above is based on "working days", which is exclude Saturday, Sunday and Public Holidays.
*Fedex services is not provided to Middle & South America countries, Japan, Philippines, Macao & Indonesia.
Q: How do you calculate the shipping rate and delivery time?
For Registered Air Mail, it is:
**each pair of circle lens weight is 100gram. Meaning one pair of lens is 100grams, 2 pairs of lens is 200grams, etc.
Q: I hate calculation, i just wanna know how much is the shipping cost?
You can easily know the your shipping rate and delivery time by using our "Estimate Shipping" function.
You'll see "Estimate Shipping & Tax" hyperlink after you add your item into your shopping cart. Just click that "Estimate Shipping & Tax" hyperlink to begin. Below is the illustration:
Q: I made a typo error or submmited the wrong shipping address. Can i change?
In order to provide fast shipping, we usually ship order within 1~3 working days. If typo error/wrong shiping address is submitted, please contact us asap and let us know what is your correct and complete shipping address. However, we cannot guarantee anything. If we haven't ship your order, we still can edit your shipping address. But if we already shipped your order, it's too late and we cannot do anything by then.