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Q: What payment options do you offer ? Is it secure to shop at your store?
We accept payments via PayPal. When you make the payment you'll redirected to the PayPal Payment Page which is SSL (Secure Socket Layers) encrypted.
To check the security of your connection, look at the URL address bar of your browser window when you begin to make payment. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. When accessing a secure server, the first characters of the site address will change from "http" to "https".
We are PayPal Verified Member and we make sure every transaction you make at www.candylens.com 100% safe. This means that you pay nothing if unauthorized charges are made to your card as a result of shopping at our store.
Q: Do i need a PayPal account to make payment?
No. You can pay with your credit/debit card (Visa, MasterCard, American Express, and Discover) — all without having a PayPal account.
Q: What charge will appear on my credit card billing statement?
All credit card transaction originating from us will appear on your bill as "PAYPAL *MILKYWAYBEA".
Q: Why does PayPal keep rejecting my credit/debit card?
If you're credit/debit card is being rejected by PayPal with the message "The card you entered cannot be used for this payment. Please enter a different credit or debit card number." it could be due to one of the following reasons:
1. Your card is associated with a specific PayPal account, and you're not logging in with that particular account.
2. Your card was associated with a PayPal account that has been closed.
3. You've exceeded your card limit with the PayPal system.
4. Your email address is raising a red flag in PayPal's system.
5. You have problems with your cookies. It's recommended you clear your cookies and try again.
6. You've linked the card to an account, but have not yet confirmed it.
Q: Do you accept concealed cash or money order?
Sorry we do not accept concealed cash payment and money order. We only accept credit card / PayPal
Q: What currency do you accept?
We accept USD currency only. Although you can view in different currency (Euro, Pounds, Aus, NZ Dollar), when come to payment, we only accept USD currency. Meaning the different currency you saw is just a reference. Eg. you view product price in Pounds, but when come to payment, you will pay us in USD.
Q: The price is per pair or piece?
All our circle lens or colored contacts are per pair price. Meaning if you want to purchase 1 pair, select quantity "1" to place order. Likewise, select "2" for 2 pairs of lens.
Q: How much is the shipping cost?
Kindly refer our Shipping Page.
Q: Ok, i have PayPal account / Credit / Debit Cards, how to place order and make payment?
Kindly refer our How to Buy Page.
Q: How to check my order status?
To check order status, just sign in and click "view previous order", you should see order number(s) and click "view order" to check the status.
Q: Why my order status is "Awaiting Fulfillment"?
"Awaiting Fulfillment" means we've received your payment and we're preparing your shipment now. It'll take within 1~3 working days to ship out your order (exclude Saturday, Sunday and Public Holiday).