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Contact Us

 

Have a Question? Most probably you can find your answer below:

 

FAQ about Shipping and Delivery Time

FAQ about Tracking Your Package & Where is my Tracking Number?

FAQ about Payment

FAQ about Circle Lens

FAQ about how to take care of circle lens

 

Top #1 FAQ: Where is my tracking number?

For Global Mail:

For customer who choose Global Mail as shipping method, once your order is shipped, you'll be notified by email. Email subject will be "Your order has been updated (#Order Number)". However, tracking number is not included in that email because Global Mail needs 5~7 business days to generate tracking number. In other words, once you received email notification that you order is shipped, please wait for 5~7 business days (exclude Saturday & Sunday). Then you can find your tracking number in your customer account area:

Sign in your account: Sign in here > Click "View Order Status" >Click "View Order Details" >You will see your tracking number then

Note: Please note that the the tracking results is NOT updated in real-time, and usually takes 2 weeks and above to show tracking results, this is true especially for USPS, Royal Mail and Canada Post.

 

For Fedex:

For customer who choose Fedex as shipping method, once your order is shipped, you'll receive the tracking number immediately by email. Email subject will be "Your order has been updated (#Order Number)". If you didn't receive the email, please double check your spam or junk mail box.

 

 

If you can't find your answer in above links, just submit your question using the form below. We are happy to assit you :)

Please, please, please double check if your email is spell correctly, as we unable to reply to an invalid email address.

At Candylens, we would like to hear from you. Feel free to contact us anytime with questions, thoughts or suggestions.


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